Considering this issue, would you please kindly contact our support team again to get a refund? Thanks for your kind understanding and feedback in advance. ![]() At the same time, thank you very much for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that AnyUnlock can support more models and iOS versions in the future, optimize the steps, and benefit more users who are deeply in the iCloud activation lock crisis. At the same time, our Dev team is still working on the research and development of AnyUnlock. We are sorry for the inconvenience but thank you for your understanding. If it's not the case, would you please kindly tell us your ticket ID for further analysis? Due to the complexity of AnyUnlock, the Bypass Activation Lock function does not support some models and iOS versions at present. It would be appreciated for your kind understanding in advance. If so, the ticket won't go to our pending email box so that we can't reply to you. We are wondering whether you closed the ticket without our reply. Usually, you will get reply within 24 hours on workday and 48 hours on weekend except the holidays. If we fail to solve your issue, we will follow our Refund Policy to issue the refund soon. iMobie was established on 2011, and dedicated to helping the iOS & Android users to fully enjoy digital life with ultra simplicity. But could you please kindly give us a chance to explain this issue? We would like to clarify that our company is a trustworthy company. We sincerely apologize that our software and service made you disappointed. Best regards, Your iMobie TeamÄear Rob, Thanks for your review but we are sorry for the inconvenience. Thanks for your generous support and kind understanding in advance. If you have anything we can help with, please feel free to contact us. And you will receive it within 3-5 business days. We checked carefully that our colleague issued the refund on Nov. It's a pity that our software failed to help you this time. It would be appreciated for your kind understanding and patience in advance. It will take some time to transfer WhatsApp messages and photos and it varies based on the size of the files. Our software can transfer the personal data to device via restoring the backup to device. Due to Apple's limitation, it won't let the third party software detect the personal data directly. Could you please kindly give us a chance to explain this issue? In order to start the initialization of WhatsApp database on your iPhone, you need to log in your WhatsApp account on your iPhone after you install the enhanced WhatsApp account on your Android device. But we sincerely apologize that our software brought an unhappy experience to you. Best regards, Your iMobie TeamÄear Yuliana, Thank you so much for your review. Thanks for your kind understanding in advance. ![]() If you don't receive the refund, please kindly contact PayPal to solve this issue. Usually, you should receive the refund from the original payment authority directly. And we don't have the authority to issue the refund. But we checked that the order status is chargeback. If the order status is completed, we can issue the refund at once. If our software fails to help you, we will refund you based on our Refund Policy. But could you please kindly give us a chance to explain this issue? Due to the complexity and uncertainty of recovering data, we are so sorry that we can't 100% guarantee that our software can recover all your wanted data. To start with, we sincerely apologize that our software and service brought a bad experience to you. Dear Frank, Thank you so much for your review.
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